Subscription and cancellation
Price and renewal
Premium has a recurring base price of USD 8.88 per month, billed in US dollars. Before you place an order, checkout shows the full amount payable, including any applicable taxes, and the monthly billing interval. Any tax added to the base price is identified before you confirm payment. Free registration does not itself authorise a payment.
A paid monthly subscription renews until cancelled. Use your Traid account email at checkout so the subscription can be matched to the journal.
Payments are processed through Stripe. By confirming a paid subscription at checkout, you authorise the disclosed initial payment and recurring monthly charges until cancellation takes effect. Premium access is activated after successful payment and verification that the subscription belongs to your account. If payment has succeeded but access has not appeared, contact help@traidvue.com with your account email and payment reference; do not send your password or full card details.
Cancelling your subscription ends Premium access immediately, including any remaining Premium access in the current billing period, and stops future subscription renewals. Your account switches to Free; cancellation is not an account-deletion request. Any refund or statutory withdrawal rights are addressed below and are not removed by the downgrade.
Cancelling Premium and continuing on Free
Contact help@traidvue.com from your account email to request cancellation. Include the subscription or receipt reference if available, but never your password or card details. Traid’s operator personally monitors this inbox, handles support requests and processes cancellations through Stripe. Cancellation takes effect when it is processed. We will email you confirmation of the effective cancellation date and your switch to the Free journal. Deleting cookies or no longer using the site does not cancel a subscription.
After cancellation, you can continue using the Free journal with its advertising and feature limits. Your existing journal records, including your most recent statement uploads and imported trades, remain in your account. The Free upload limit restricts further uploads; the downgrade itself does not delete existing journal records. BackScratch and other Premium-only features become unavailable, and temporary videos retain their two-hour expiry.
If you do not log in or use the journal while signed in for one calendar month after the downgrade, your account and journal data are deleted, subject to the limited legal-retention exceptions in the Privacy notice. Each return before deletion restarts that one-month inactivity period.
Withdrawal and refunds
For an eligible EU consumer purchasing a service at a distance, the statutory withdrawal period is generally 14 days from concluding the contract. You can send an unambiguous statement to help@traidvue.com or use the online withdrawal form below. You do not have to use the model form below. This right is separate from cancelling future monthly renewals.
If you expressly ask us to start the service during that period and then withdraw, you may need to pay for the service already provided, but only where the law allows and we gave you the required information beforehand. Simply signing in does not automatically remove your withdrawal rights.
Where withdrawal requires reimbursement, it will be made within the legally required period, generally within 14 days after notice, using the original payment method unless otherwise lawfully agreed without extra cost. Rights arising from defective service are separate and are not removed by a “no refunds” policy.
You can also withdraw from your subscription using our online form.
The online form also accepts refund requests that are not withdrawal notices. Confirmed requests are recorded for the operator in Traid’s admin panel. You receive a request reference and can download an acknowledgment; an email acknowledgment is also sent. Recording a request does not itself decide eligibility, issue a refund or cancel recurring billing. We review requests according to your contract and applicable statutory rights, without making your rights conditional on our internal approval.
To notify us of withdrawal, email help@traidvue.com with a clear statement that you wish to withdraw from your Premium contract. Include your name, account email and purchase date or order reference so we can identify it. You do not need to give a reason. Send your notice before the withdrawal period ends and keep a copy for your records.
Model withdrawal statement
To: Traid, help@traidvue.com.
I hereby give notice that I withdraw from my contract for the supply of the Traid Premium service.
- Ordered on: [date].
- Consumer name: [name].
- Consumer address: [address].
- Account email / order reference: [details, if available].
- Date: [date].
- Signature: [only if submitted on paper].