Privacy notice
This notice describes data processing for Traid. Contact help@traidvue.com about personal data.
Information used and why
- Account and login data: email/username, password hash, profile settings and authentication tokens, used to create, secure and operate your account. The basis is performance of the service contract; proportionate security processing may also rely on legitimate interests in preventing abuse.
- Journal data: imported trade details, account balances and deposits, notes, strategies, mistake tags, ratings, profile modes and saved video links, used to provide your chosen journal features. The basis is performance of the service contract.
- Temporary BackScratch recordings: the uploaded video and upload metadata, used for the replay feature you request. The basis is performance of the service contract.
- Subscription data: account email and payment/subscription identifiers and status used to check Premium eligibility and resolve billing issues. Stripe processes checkout payment information. Contract performance and applicable accounting/tax obligations provide the relevant bases.
- Support messages: information you send when seeking assistance, used to resolve the request and, where necessary, establish or defend legal claims. Bases include contract performance, legal obligations and legitimate interests, as applicable.
- Withdrawal and refund requests: your submitted name, email, purchase reference, optional explanation, receipt time and request status are stored for the operator to review. The admin panel may display matching account creation and last-activity dates and recorded membership status. An email match alone does not establish identity. We use these records to handle contractual and statutory requests and keep necessary evidence; access is limited to authorised administration. Account age is not a measure of time actively spent using the service.
- Upload security: uploaded statements and videos are submitted to a local malware scanner before processing or publication. Files are blocked if the scanner detects a problem or cannot complete the check. The scan does not send the file to an external scanning service and cannot guarantee that every threat is detected. This processing supports our legitimate interest in protecting users and the service.
- Advertising information: Google and participating advertising providers may process device, IP, cookie and advertising-interaction data. Consent applies where required for optional storage and personalised advertising. The consent interface must identify the actual purposes and participating providers.
Technical records and access to your journal
Your journal is stored and processed on Traid’s server so the app can display your records and calculate your results. We do not routinely read users’ private journals. Administrative access may be needed to investigate a support request, resolve a technical or security incident, or meet a legal obligation, and should be limited to what is necessary. This service is not described as end-to-end encrypted: the server processes journal contents.
The app records login diagnostic events, including event/form identifiers, app build information, browser user-agent information and request metadata. Certain failed-login diagnostics include the account identifier and rejection reason. These records support troubleshooting and account security, on the basis of legitimate interests in operating a reliable service and preventing abuse. The web server may also keep access/error logs containing IP addresses, request paths, timestamps and response codes, depending on its configuration.
Traid’s operator personally manages administrative access to the server. We do not routinely watch users’ activity or use a separate visitor-analytics, session-recording or third-party monitoring service. Automatic technical logs may still be created to help investigate faults and security problems. The journal’s trading analytics calculate your trading results; they are not the same as website visitor tracking. Google’s advertising services can still measure advertising activity as described below.
Account and journal information needed to provide a requested feature is necessary for that feature. Advertising consent is separate from accepting service terms. Traid automatically checks subscription status and plan limits to determine which features are available. These checks do not make investment recommendations or credit decisions. Contact help@traidvue.com if you believe your access has been restricted incorrectly.
Who receives information
Traid is hosted on the operator’s own server in Hungary. Relevant recipients include the operator, its authorised support personnel and any infrastructure providers used; Stripe for payments and subscription status; Google and advertising partners when their services are used; and authorities where disclosure is legally required. Chart requests can disclose requested symbols, dates and other request details to configured market-data providers. Opening a YouTube link connects you to YouTube under its own privacy practices.
Services involved
- Traid’s own server in Hungary: stores account and journal data and runs the application under the operator’s control.
- Stripe: handles checkout and payments and provides subscription status used for Premium access. Relevant data can include email, billing/payment details, payment references and subscription status. Stripe has its own controller responsibilities for some payment, compliance and fraud-prevention activities and may act as a processor for others. Its European privacy entity is Stripe Payments Europe, Limited, Ireland. Privacy information: https://stripe.com/privacy and https://stripe.com/legal/privacy-center.
- Google AdSense and participating advertising providers: supply and measure ads. They can receive IP/device/browser details, page/request information, ad interactions and cookie or similar identifiers, depending on consent and configuration. Installing an ad script does not grant Google access to the server’s journal database, but it is not a basis for promising that no information from the visited page can reach advertising services. Details: https://policies.google.com/technologies/partner-sites. The actual ad vendors must be disclosed by the configured consent platform.
- Google Fonts: the journal loads font resources from Google, so the browser makes requests that expose connection information such as its IP address and request headers. This is separate from AdSense and can occur without advertising cookies.
- jsDelivr and UNPKG: deliver client-side software libraries to the browser. Those requests expose connection information such as IP address, browser/request headers and requested resource. They are not given access to the server’s journal database by these resource requests.
- Market-data and news services: the code contains integrations for Polygon, Alpaca, Yahoo Finance, Stooq, Finviz, Finnhub and Marketaux. Which providers are contacted depends on configuration, the feature requested and fallback availability. Requests are made by the server and can contain symbols, dates/ranges, news queries and provider credentials where needed; they are not designed to send the user’s full journal, notes or login password. The provider normally sees the server’s connection details. Inclusion here identifies an integration, not a claim that every provider receives every user’s data.
- YouTube / Google: receives browser and viewing information when you open your saved recording on YouTube. Traid stores the saved link; YouTube stores the recording and applies its own visibility settings and privacy notice: https://policies.google.com/privacy.
- Gmail (Google): we use Gmail to handle messages sent to help@traidvue.com. Google processes the email address, message content, attachments and related email metadata to provide the email service. Traid’s operator personally handles support requests. Google’s privacy information is available at https://policies.google.com/privacy. The three-year retention rule for consumer complaints and replies is described below; ordinary support messages are a separate category.
Where information is processed
Our main application server is in Hungary. This does not mean every service used by Traid processes information only in Hungary or the European Economic Area (EEA). Google services, Stripe and other external services described above may process relevant information internationally, including in the United States.
Google describes its international-transfer arrangements, including applicable adequacy frameworks and standard contractual clauses, at https://policies.google.com/privacy/frameworks. Stripe describes its arrangements in its data-transfer terms at https://stripe.com/legal/dta. The arrangement that applies depends on the service, recipient and relevant contract. These providers’ statements are not a certification of Traid or a guarantee that all information remains in the EEA.
You can contact help@traidvue.com for information about recipients and applicable transfer safeguards, including how to obtain a copy where appropriate.
How long information is kept
Free accounts that have not had a paid subscription are deleted after three consecutive calendar months without authenticated use of the journal. Opening or using your journal while signed in counts as activity, including when you use remembered login. Background checks, advertising requests and automatic subscription renewals do not count as user activity.
Accounts with an active paid subscription are protected from inactivity deletion. Cancelling a subscription ends Premium immediately and moves the account to the Free version. Cancellation does not itself delete the account or its existing journal records, including the most recent statement uploads and imported trades. Free-plan access and feature limits apply after the downgrade; Premium-only features are no longer available. Temporary BackScratch videos still follow their separate two-hour expiry rule.
After Premium ends, the account and journal data are deleted after one calendar month without logging in or using the journal while already signed in. This period starts when Premium ends, even if you were inactive before cancellation. Returning before deletion restarts the one-month period. The deletion date is one calendar month after the later of the downgrade date and your most recent authenticated use. Starting a new paid subscription protects the account again while that subscription is active.
Inactivity deletion covers the account and its journal records, notes, preferences and saved video links. It does not delete recordings held by YouTube. You may request earlier deletion by contacting help@traidvue.com, subject to lawful retention exceptions. Inactivity is not a subscription cancellation request and does not stop recurring charges; cancel renewal separately if you wish to stop paying.
Consumer complaints and substantive replies are retained for three years to meet Hungarian legal obligations.
Billing, tax and accounting records are kept for the retention period required by the laws applicable to the operator. Where section 169 of Hungary’s Accounting Act applies, supporting accounting records must be retained for at least eight years. These records can include invoices, legally required billing information and payment evidence. This exception does not require us to keep your entire trading journal for eight years. Necessary records may be retained longer where a specific legal obligation or legal hold requires it; otherwise they are deleted when the applicable retention period ends.
BackScratch videos are temporary uploads. They expire two hours after upload and cannot be loaded again from Traid after that time. Expired files are deleted from the server when the journal or video is next requested. Keep your own copy of any recording you want to save.
Daily Videos stores YouTube links separately. Those links remain in your journal until removed; deleting a link does not delete the recording from YouTube.
Your rights
Subject to applicable conditions, you may request access, correction, erasure, restriction, portability and object to processing based on legitimate interests. You may withdraw consent at any time without affecting the lawfulness of earlier processing. Contact help@traidvue.com from your account email; reasonable identity checks may be needed. We respond to data-rights requests without undue delay and within one month of receipt. If a legally permitted extension is necessary, we will explain the reason and extension within that first month.
You can complain to Hungary’s National Authority for Data Protection and Freedom of Information (NAIH), https://www.naih.hu/, or another competent supervisory authority, including in the EU country where you live or work. You also have judicial remedies. Providing a privacy notice is not a request to consent to every kind of processing.