Legal information
Who operates Traid
Traid.
The service is operated from Hungary and hosted on our own server in Hungary. Contact: help@traidvue.com.
Questions and complaints
Send complaints to help@traidvue.com with your account email, a description of the issue and any relevant payment reference. Never send your password or full payment-card details.
We will provide a substantive written response within 30 calendar days after receiving your complaint, unless a shorter mandatory deadline applies. If we reject a complaint, we will explain why and provide the relevant authority or conciliation body's contact details and any other information required by law. Complaint records and our substantive replies are retained for three years to meet Hungarian legal requirements. Your statutory rights to contact a competent authority, conciliation body or court remain unaffected.